Buying & Delivery FAQ
Thoughtful answers before you choose your next piece.
Buying a piece
How do I purchase?
For local pickup, use “Add for local pickup” on the product page, then choose Pickup in store at checkout. For shipping, submit the delivery request on the product page and approve your quote before paying. We will send a secure payment link with the item price, agreed delivery charge and applicable taxes.
Is the price for one chair or the full set?
The listing title and description identify what is included. A pair or set is sold as the complete group unless the listing explicitly states otherwise. A quantity of one means one complete listed piece, pair or set.
Can I ask for more photographs or measurements?
Absolutely. Contact us with the item title and your questions before purchasing. Please check the listed dimensions and your room, doorways, stairs and elevators.
Can I view a piece in person?
Private viewings and pickup in Dillsburg, Pennsylvania are by confirmed appointment. Contact us to arrange a time before travelling.
Delivery & pickup
How do I request a delivery quote?
Use the delivery request on the item page. Include your city, state and ZIP, and tell us about stairs, elevators, narrow entrances or other access requirements. Request and approve your delivery quote before paying.
What does delivery include, and when will it arrive?
Service level, handling arrangements, cost and estimated timing are confirmed with your individual quote. Do not assume that inside placement, stairs, assembly or packaging removal are included unless confirmed in writing. Timing depends on the destination and carrier arrangements.
How does local pickup work?
Select Pickup in store at checkout. Wait for your confirmed pickup appointment before arriving. Discuss vehicle size, packing and loading arrangements with us in advance.
What if an item arrives damaged?
Photograph the item and packaging, retain the packaging and notify us promptly with your order details. Note visible damage with the carrier where possible. We will review the issue and help with the next steps.
Vintage condition & policies
Will vintage pieces show wear?
Often, yes. Review all photographs and the individual condition notes. Age-related patina and disclosed wear are part of buying vintage. Our Condition & Care Guide explains what to look for.
Can I return a purchase?
All sales are final; we do not accept returns or exchanges for a change of mind. Please read our Refund Policy before purchasing. Contact us promptly if you believe a piece arrived damaged or differs from its listing.